Terms of Service

Provider and eligibility

These terms govern marketingapp.io, provided by Dimitrije Pavlovic, trading as Pavlovic Media, Fischerweg 4, 4222 Zwingen, Switzerland, commercial register number CH-280.1.028.654-4. Contact: support@marketingapp.io.

The service is for business or professional use. You must be at least 18, have reached the age of majority and have contractual capacity under applicable law. You must be authorised to act for the business you represent. Mandatory rights are not removed simply by describing an account as a business account.

Accounts and service

Provide accurate account and billing information, protect login and integration credentials, and promptly report suspected unauthorised access. You are responsible for the people and integrations you authorise, subject to our own legal duties and service security responsibilities.

Your plan provides the research, measurement, context and planning functions described at purchase. Public-source data and AI outputs can be incomplete, inaccurate or unavailable and require your judgement. We do not promise particular reach, views, followers, sales or marketing results, a fixed support response time or an uptime SLA.

The available video workflow uses links and metadata from connected tools. Roadmaps and illustrations do not make unavailable functions part of the purchased service, and the sales description must accurately state what is included.

Prices and recurring payment

Basic costs USD 29 per month, Pro USD 59 per month and Agency USD 129 per month, unless a different offer is clearly presented and accepted at checkout. Prices are in US dollars. Taxes are included or added as shown in the price display and checkout. Stripe handles payments. There is no free trial or voluntary money-back guarantee.

A paid subscription renews automatically each month until cancelled. Completing checkout authorises the recurring charges disclosed there. Cancel through Billing and the customer portal before renewal to stop the next charge. Access continues until the end of the paid period. If the portal is unavailable, promptly contact support so the request can be handled. Deleting a login alone does not cancel a subscription.

There are no voluntary refunds for unused time, unused quota or a change of mind. Refunds and remedies required by applicable law remain available. Plan-change timing and any proration must be disclosed before confirmation. Changes to future subscription prices require advance notice and an opportunity to cancel before the higher price takes effect.

An explicit complimentary grant is separate from paid billing and must not create a charge without an authorised purchase. Payment failure can restrict paid functions, without preventing contact with support or the exercise of applicable data rights.

Content and client data

You keep the rights you have in your input. You grant us the limited permission to host, copy, transmit and process it as needed to provide and support the requested service and comply with law. We do not acquire permission to use customer content for our own training, shared customer benchmarks, publicity or unrelated commercial purposes.

You must have the necessary rights and authority for content, connected accounts and agency clients' data. The Data Processing Addendum applies to personal data processed on your instructions. Third-party research content remains subject to its owners' rights; finding a post does not grant a licence to copy or republish it.

Rights in AI outputs depend on applicable law and the enabled provider's terms. Outputs may not be unique. Review them for accuracy, privacy, intellectual property and advertising compliance before use.

• Data Processing Addendum

Acceptable use

Do not use the service for unlawful collection, spam, harassment, impersonation, infringement or attempts to bypass restrictions. Do not submit sensitive personal data, data about minors, credentials, full payment card information or content you are not authorised to process. Do not deliberately research minors or build profiles of sensitive characteristics.

Do not scrape private content, bypass authentication or platform safeguards, share secrets in prompts, or connect accounts without authority. Automated collection must comply with applicable law and platform terms. Public visibility alone is not permission for every use. Observe usage limits and applicable restrictions of the integrations and providers you use.

Providers and your connections

Hosting, database, authentication, payment and API providers deliver parts of the service. Our applicable responsibilities and processing agreements continue to apply where they act on our instructions. Your chosen AI clients, agents and file services operate under your own connections and sharing settings. Review those terms and revoke credentials when no longer needed.

Use of a provider API does not imply endorsement by Instagram, Meta or another platform.

• Provider information
• Privacy Policy

Restrictions and service end

We may proportionately restrict access to address abuse, a security risk, unpaid fees or a material breach. Where lawful and practicable, we will explain the reason and allow it to be remedied; urgent security or legal action can require immediate restriction. Contact support to dispute an error or arrange an eligible export.

After verified subscription service end, workspace marketing content remains available for export or reactivation for 30 days, then enters deletion processing. Active complimentary grants are not expired paid subscriptions. Necessary billing/legal records and backup/provider cleanup are treated separately. Deletion failures must be retried rather than reported as success. Earlier deletion requests are assessed under applicable law.

Account deletion, cancellation and erasure of customer content have distinct effects. Removing a login does not prove that the subscription is cancelled or all copies have been erased.

Responsibility and changes

Each party remains responsible under applicable law. No term excludes liability for fraud, intentional misconduct, gross negligence, death or personal injury, or any other liability that cannot lawfully be excluded. The absence of a results guarantee does not excuse failure to provide the agreed service or remove mandatory remedies.

Material changes require appropriate advance notice and a valid process under applicable law. They do not retrospectively remove accrued rights or remedies. Optional analytics consent remains separate from contract acceptance.

Swiss substantive law governs to the extent permitted by applicable conflict-of-law rules and mandatory protections. The competent courts at the provider's Swiss place of business have jurisdiction for business disputes where a valid jurisdiction agreement is permitted. Contact support@marketingapp.io about the service or these terms.